Data Protection

Privacy Policy
How raj88 Protects Your Data

At raj88, your privacy is not a checkbox — it is a fundamental part of how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use and store it, and what rights you have over your own data as a user of the raj88.io platform.

Effective: 1 January 2026 Bangladesh SSL Encrypted Language: English
Our Commitments

Privacy Principles at raj88

These six principles govern every decision we make about your personal data. They are not aspirational — they are operational standards embedded into our systems and processes.

Minimal Data Collection

raj88 collects only the personal information that is strictly necessary to provide you with a secure, compliant, and functional betting and casino experience. We do not harvest data for its own sake or collect information that has no clear, defined purpose.

No Data Sales

raj88 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any commercial entity. Your information is used solely to operate your account, comply with legal obligations, prevent fraud, and improve your experience on the platform.

SSL & Encryption

All data transmitted between your device and the raj88 platform is protected by industry-standard TLS/SSL encryption. Sensitive stored data — including payment details and identity documents — is encrypted at rest using AES-256 level protection.

Your Right to Access

Every raj88 account holder has the right to request a full copy of the personal data we hold about them at any time. Requests are processed within 30 days and provided free of charge. Contact [email protected] to submit a data access request.

Right to Erasure

Subject to legal retention obligations (such as anti-money-laundering record-keeping requirements), you may request that raj88 delete your personal data. We will action verified erasure requests promptly and confirm deletion in writing to your registered email address.

Opt-Out of Marketing

raj88 will only send you promotional communications if you have explicitly opted in during registration or subsequently through your account settings. You may withdraw consent at any time by updating your communication preferences or contacting our support team.

Data We Collect

Personal Information Overview

The table below summarises the categories of personal data raj88 collects, the legal basis for collecting it, and how long we retain it.

Data Category Examples Legal Basis Retention Period
Identity Data Full name, date of birth, National ID, passport number Legal obligation (KYC / AML compliance) 5 years after account closure
Contact Data Email address, phone number, city of residence Contractual necessity Duration of account + 2 years
Financial Data bKash / Nagad / Rocket account references, USDT wallet address, deposit and withdrawal history Legal obligation (financial record-keeping) 7 years after last transaction
Technical Data IP address, device type, browser, operating system, session timestamps Legitimate interest (fraud prevention, security) 12 months rolling
Betting & Gaming Data Wager history, game sessions, bet amounts, wins and losses, responsible gaming limits set Contractual necessity / legal obligation 5 years after account closure
Communications Data Support chat transcripts, email correspondence, complaint records Legitimate interest (dispute resolution) 3 years after last contact
Marketing Preferences Opt-in or opt-out status, preferred communication channel, promotional history Consent Until consent is withdrawn
Contents
  1. 1. Introduction
  2. 2. Who We Are
  3. 3. Data We Collect
  4. 4. How We Collect Your Data
  5. 5. How We Use Your Data
  6. 6. Legal Bases for Processing
  7. 7. Sharing Your Data
  8. 8. Cookies & Tracking
  9. 9. Data Security
  10. 10. Data Retention
  11. 11. Your Rights
  12. 12. Children & Minors
  13. 13. Third-Party Links
  14. 14. Policy Changes
  15. 15. Contact Us
Last updated: 1 January 2026

This Privacy Policy ("Policy") describes how raj88 ("raj88", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "User") who access or use the website located at https://raj88.io and any associated services, applications, and features (collectively, the "Platform"). This Policy forms part of and should be read together with the raj88 Terms & Conditions. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.

Scope: This Policy applies to all personal data processed by raj88 in connection with the Platform, regardless of whether it is provided directly by you, collected automatically, or received from third parties.

raj88 is committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Policy sets out in plain English precisely what data we collect, the reasons we process it, who we may share it with, how long we keep it, and what rights you can exercise over it. We have structured this Policy to be as clear and accessible as possible — if you have any questions that this document does not address, please contact our support team using the details in Section 15.

We periodically review and update this Policy to reflect changes in our data practices, operational requirements, and applicable laws. The date of the most recent revision is displayed at the top of this page and in the Contents sidebar. We encourage you to review this Policy regularly. Where changes are material, we will provide notice via the Platform homepage or by email to your registered address before the changes take effect.

raj88 operates the online betting and casino platform at https://raj88.io, serving users in Bangladesh and other permitted markets. For the purposes of this Privacy Policy, raj88 is the data controller — meaning we determine the purposes and means of processing your personal data. Our platform offers sports betting (including cricket BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), live casino games, slots, crash games, and fishing arcade titles sourced from certified third-party game studios.

Our primary point of contact for all privacy-related enquiries is our support team, reachable at the details listed in Section 15 of this Policy. All privacy-related communications are handled in English and will receive a substantive response within 4 business hours during operating hours (08:00 – 01:00 BST, UTC+6).

The categories of personal data raj88 may collect about you include, but are not limited to, the following:

  • Identity Data: Full legal name, date of birth, gender, nationality, National Identity Card (NID) number, passport number, or driving licence number provided during registration or identity verification.
  • Contact Data: Email address, mobile phone number, and city or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
  • Financial Data: References to your mobile money accounts (bKash, Nagad, Rocket, Upay), Dutch-Bangla Bank or other bank account identifiers where relevant, USDT TRC-20 wallet addresses, and a full record of all deposits, withdrawals, bonuses, and wagering transactions on your account.
  • Identity Verification Documents: Copies of government-issued photo ID and proof-of-address documents (such as utility bills or bank statements) submitted in connection with the KYC process.
  • Technical & Usage Data: IP address, device identifiers, browser type and version, operating system, referring URLs, pages visited, time spent on the Platform, click-stream data, and session timestamps.
  • Betting & Gaming Data: Full history of sports bets placed, casino game sessions, stakes, outcomes, bonus activity, responsible gaming limits, cooling-off periods, and self-exclusion records.
  • Communications Data: Records of all interactions with our customer support team, including live chat transcripts, email correspondence, and formal complaint submissions.
  • Marketing & Preference Data: Your communication preferences, promotional opt-in or opt-out history, and any survey responses you choose to provide.

raj88 collects your personal data through the following channels:

  • Direct submission: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
  • Automated collection: Technical and usage data collected automatically when you visit the Platform, via cookies, web beacons, log files, and similar tracking technologies (see Section 8 for cookie details).
  • Payment processors: Transaction confirmation and reference data passed to raj88 by mobile money providers (bKash, Nagad, Rocket, Upay) or cryptocurrency network confirmations for USDT transfers.
  • Identity verification services: Results and flags returned by third-party KYC and AML screening services that raj88 uses to fulfil its legal compliance obligations.
  • Game providers: Session data and game outcome records passed from third-party game studio platforms (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) to raj88 for account crediting and dispute resolution purposes.

raj88 uses your personal data for the following purposes, each of which has a corresponding legal basis described in Section 6:

  • To create, maintain, and administer your raj88 account, including processing deposits, withdrawals, and bonus allocations.
  • To verify your identity, age (21+), and eligibility to use the Platform in accordance with our Terms & Conditions and applicable law.
  • To detect, investigate, and prevent fraud, money laundering, collusion, match-fixing, and other prohibited conduct.
  • To fulfil our legal and regulatory obligations, including anti-money-laundering (AML) record-keeping, responsible gaming checks, and responses to lawful requests from competent authorities.
  • To provide customer support, resolve disputes, and respond to enquiries submitted via live chat or email.
  • To improve Platform performance, security, and the quality of games and betting markets available to users.
  • To send you transactional communications (account confirmations, deposit receipts, withdrawal notifications, security alerts) — these are non-optional communications required for account operation.
  • To send you promotional and marketing communications, but only where you have given explicit consent (opt-in). You may withdraw this consent at any time.
  • To monitor compliance with our Responsible Gaming policy, including reviewing wagering patterns that may indicate problem gambling behaviour and applying account restrictions where appropriate.

raj88 relies on the following legal bases for processing your personal data:

  • Contractual necessity: Processing required to deliver the services you have contracted for — account creation, deposits, withdrawals, betting, and casino access.
  • Legal obligation: Processing required to comply with applicable laws — including KYC identity verification, AML transaction monitoring, and responses to lawful authority requests.
  • Legitimate interests: Processing for our legitimate business interests where those interests are not overridden by your rights — including fraud prevention, Platform security, and service improvement analytics.
  • Consent: Processing for marketing and promotional communications, and for any other processing activity where we have explicitly asked for and received your consent. You retain the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

raj88 does not sell, rent, or otherwise commercially share your personal data with third parties. We may, however, share your data with the following categories of recipients where necessary and subject to strict confidentiality obligations:

  • Payment service providers: bKash, Nagad, Rocket, Upay, and USDT network infrastructure providers, to the extent necessary to process deposits and withdrawals.
  • Identity verification and AML screening services: Third-party KYC platforms engaged to verify identity documents and screen against financial crime watchlists.
  • Game studio partners: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other certified game providers, for the limited purpose of game delivery, session management, and outcome verification.
  • Technology service providers: Cloud hosting, database management, platform security, and customer support technology vendors operating under data processing agreements with raj88.
  • Legal and regulatory authorities: Law enforcement, financial intelligence units, and regulatory bodies where we are legally obliged to disclose information in response to a valid legal request.
All third-party service providers engaged by raj88 are required to process your data only for the specific purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection requirements.

raj88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit a website. We use the following categories of cookies:

  • Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
  • Functional cookies: Store your preferences such as language settings, preferred payment method, and display options to personalise your experience.
  • Analytics cookies: Collect anonymised data about how users interact with the Platform — pages visited, time on site, navigation paths — to help us identify areas for improvement. No personally identifiable information is transmitted to analytics systems.
  • Security cookies: Help detect and prevent fraudulent activity, including bot traffic and credential-stuffing attacks.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing your account.

raj88 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

  • TLS 1.2/1.3 encryption for all data in transit between your device and the raj88 Platform.
  • AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
  • Multi-factor authentication options for account access, strongly recommended for all registered users.
  • Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
  • Role-based access controls ensuring that only authorised raj88 personnel can access personal data, and only to the extent required for their specific role.
  • Incident response procedures with defined escalation paths and notification timelines in the event of a data breach.
Your Responsibility: No security system is completely impenetrable. You are responsible for keeping your account credentials confidential and for notifying raj88 immediately if you suspect unauthorised access to your account. raj88 will never ask for your password via email, live chat, or any other channel.

raj88 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. As a general rule:

  • Account and identity data is retained for a minimum of 5 years following account closure, in compliance with anti-money-laundering legislation.
  • Financial transaction records are retained for a minimum of 7 years following the last transaction, consistent with financial record-keeping requirements.
  • Technical and device data is retained on a 12-month rolling basis unless specifically required for an ongoing investigation or legal proceeding.
  • Support and communications records are retained for 3 years from the date of last contact to support dispute resolution.
  • Marketing preference data is retained until you withdraw consent, after which it is promptly deleted from active systems and scheduled for deletion from backup systems within 90 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

As a user of the raj88 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the details provided in Section 15. We will respond to all verified requests within 30 days.

  • Right of Access: You may request a copy of all personal data raj88 holds about you, together with information about how it is processed and on what legal basis.
  • Right to Rectification: You may request that raj88 correct any inaccurate or incomplete personal data held about you. Some corrections may require supporting documentation.
  • Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to legal retention obligations.
  • Right to Restriction: You may request that raj88 restrict processing of your data in certain circumstances — for example, while a rectification request is being assessed.
  • Right to Data Portability: Where processing is based on your consent or on a contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
  • Right to Object: You may object to processing based on legitimate interests, including profiling for fraud prevention purposes. raj88 will assess whether compelling legitimate grounds exist to override your objection.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
raj88 will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative charge may apply. We will notify you of any applicable charge before proceeding.

The raj88 Platform is strictly for adults aged 21 and above. raj88 does not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately suspend the associated account, forfeit any balance in accordance with our Terms & Conditions, and delete the personal data from our systems as soon as reasonably practicable.

If you are a parent or guardian and believe that a person under 21 in your care has submitted personal data to raj88, please contact us immediately at the support details in Section 15. We take underage access seriously and will act on all such notifications with urgency.

21+ Only: Real-money gambling services on raj88 are restricted to adults aged 21 and above. This is a firm, non-negotiable requirement. Visit our Responsible Gaming page for guidance on protecting younger household members from accessing gambling platforms.

The raj88 Platform may, in certain contexts, display the names or branding of third-party services — including game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These references are for informational purposes only. raj88 does not link to external third-party websites and does not control or take responsibility for the privacy practices of any third-party service whose interface you access through the game lobby or payment gateway.

When you play a game provided by a third-party studio through the raj88 lobby, a limited set of technical session data is exchanged with that studio's platform for the purpose of game delivery and outcome verification. This data exchange is governed by the terms of our agreements with the respective studios and is subject to their own privacy and security standards, which raj88 reviews as part of its vendor onboarding process.

raj88 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly alter your rights, the categories of data we collect, or the purposes for which we process your data — we will provide at least 7 days' advance notice via a banner on the Platform homepage and/or by email to your registered address. Non-material changes (such as clarifications or typographical corrections) may take effect immediately upon publication.

The effective date of the current version of this Policy is displayed at the top of the page and in the Contents sidebar. We recommend bookmarking this page and checking it periodically. Your continued use of the Platform after an updated Policy takes effect constitutes your acceptance of the revised terms.

For all privacy-related enquiries, data subject rights requests, or concerns about how raj88 handles your personal data, please contact our team using the details below. All contact details are provided as plain text and are not clickable links.

  • Support Email: [email protected]
  • Live Chat: Available 08:00 – 01:00 BST (UTC+6), 7 days a week
  • Response Time: Within 4 hours during operating hours; within 24 hours outside operating hours
  • Subject Line (for email requests): Please use "Privacy Request – [Your Registered Email]" to ensure prompt routing to the correct team.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions of the raj88 Privacy Policy are superseded by this document.

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